1. Knowledge Base
  2. Onboarding with HubGem

We use an external marketing agency already, will they need to be involved?

We love collaboration! Whether or not to involve other agencies in your onboarding or HubSpot support calls does depend on how involved your agency are day-to-day.

It is helpful to see everything in one place and data in HubSpot will be insightful if you do connect up all of your accounts. So if you do have an external company running your ads or your social media, you would want to connect up your social and ad accounts - we can help you determine if your agency need to be involved to make this happen. We want you to be able to see how all of your marketing efforts are converting in HubSpot!

With this in mind, your external agency may need to join some specific calls, your consultant can advise which ones. 

If you are using an external agency for any element of your marketing, sales, admissions or IT efforts- it would be helpful if you could inform your consultant at the start of your project with us.