Knowledge Base

Back to home

Knowledge Base

Billing & Working With Us

Billing & Working With Us

Here's what you need to know about working with the HubGem team and information on data privacy and billing processes.

General

What security measures do you put in place to keep our HubSpot account safe?

What insurances do you have?

What are your Terms of Service?

Will you sign our policy/agreement/NDA?

How can we reschedule a session?

What happens if you can't deliver our agreed onboarding or support plan?

How long is our commitment with HubGem?

We have some concerns about HubSpot, what should we do?

We need to change our agreed onboarding or support schedule, what should we do?

We want to cancel our HubSpot subscription, what should we do?

We are unhappy with ther service provided, what should we do?

We are based outside the UK, does this matter?

Can I see your reviews?

What is the address of HubGem?

See more

Billing

How are we billed for onboarding?

How are we billed for monthly support plans?

How are we billed for HubSpot?

Data protection and permissions

How do you handle our data?

What data will you need access to?

What permissions will you need in our HubSpot account?

Services

Can we have in-person support?

Do you offer ad management services?

Do you offer content creation services?

How do we sign up to a support plan?