Information on what to do if you are unable to stick to the planned onboarding schedule.
We understand that things don’t always go to plan, and we aim to be as flexible as possible.
If you’re unable to attend a planned onboarding or support session, please contact your HubGem consultant as soon as possible. Where possible, we’ll reschedule the session for another time that week. Please also consider that if the wider team available, we recommend going ahead as planned, the session will be recorded so you can catch up when it suits you.
If you need to make more significant changes, such as shifting multiple sessions or revisiting the overall schedule, please speak with your consultant directly. They may need to check with their manager, as our consultants’ workloads are planned several months in advance and we often have waiting lists.
To get the most out of your onboarding or support plan, we recommend starting only when you and your team are confident you can commit to the agreed schedule. If anything unexpected comes up during the project, we’ll always do our best to accommodate changes, but please be aware that rescheduling may not always be possible.
For more detail, please refer to our Terms of Service.