Information on what to do if you are unable to stick to the planned onboarding schedule.
We get it- plans can change! If you can’t attend a session, just let your HubGem consultant know as soon as possible. Wherever we can, we’ll try to reschedule for the same week. If your wider team is available, we recommend going ahead- sessions are always recorded so you can catch up later. 🎥
For bigger changes (like shifting multiple sessions or adjusting the full schedule), please speak with your consultant directly. They may need to check in with our management team, as our consultants’ workloads are planned several months in advance and we often have waiting lists..
💡 Top tip: Try to start your onboarding or support plan when your team is confident they can commit to the schedule. If something unexpected crops up, we’ll do our best to be flexible, but please be aware that rescheduling may not always be possible.
📄 For more detail, please refer to our Terms of Service.
📩 Questions? Email us at hello@hubgem.co.uk