We are unhappy with ther service provided, what should we do?

Information on how to raise concerns and complaints about the service you have received.

Firstly, we are so sorry to hear that you are unhappy with the service you have received from us. We pride ourselves on providing an exceptional level of customer service and building relationships with our customers and are always looking for ways that we can improve.

If you are an existing customer and you are not satisfied with the service you are receiving, please reach out to your consultant in the first instance who will do everything they can to help. Otherwise, if you would rather discuss the issues with a senior manager please email our CEO Gemma: gemma@hubgem.co.uk 

We will do everything we can to ensure you are happy with our service, if the issues cannot be easily resolved we will help you find alternative provision if necessary. For further details, please see our Terms of Service.