Knowledge Base

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Knowledge Base

Billing & Working With Us

Billing & Working With Us

Here's what you need to know about working with the HubGem team and information on data privacy and billing processes.

General

We are unhappy with ther service provided, what should we do?

We want to cancel our HubSpot subscription, what should we do?

We have some concerns about HubSpot, what should we do?

How can we reschedule a session?

Will you sign our policy/agreement/NDA?

What are your Terms of Service?

What insurances do you have?

How long is our commitment with HubGem?

We need to change our agreed onboarding or support schedule, what should we do?

What security measures do you put in place to keep our HubSpot account safe?

What happens if you can't deliver our agreed onboarding or support plan?

We are based outside the UK, does this matter?

Can I see your reviews?

What is the address of HubGem?

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Billing

How are we billed for onboarding?

How are we billed for monthly support plans?

How are we billed for HubSpot?

Data protection and permissions

How do you handle our data?

What permissions will you need in our HubSpot account?

What data will you need access to?

Services

Can we have in-person support?

Do you offer ad management services?

Do you offer content creation services?

How do we sign up to a support plan?