What is a paid seat?

With HubSpot Sales and Service Hubs, any tier above free is on a pay-per-seat model. This means that in order to access certain tools and functionalities in your portal, users will need a paid seat.

Each time you give a team member access to your HubSpot portal, you are assigning them a seat (one user = one seat). If users in accounts with paid Sales Hub or Service Hub subscriptions have not been assigned a paid seat, they will not have access to paid subscription features. In simple terms, for team members to use paid subscription features they have to have a paid seat. 

Note that paid seats are not relevant for Marketing Hub

For more information on how much paid seats cost, how to set them up and how many you may need read this blog article.