Information on the support available outside of your onboarding sessions such as HubSpot's help tab, HubSpot User Groups, and HubGem blogs.
The support you receive between calls depends on the onboarding plan you’re on.
If you're on our Full Works Onboarding plan, you’ll benefit from hands-on technical support from your consultant, as well as technical Q&A and troubleshooting outside of your scheduled sessions. This means you’ll have access to expert guidance to keep things moving between calls.
Regardless of your plan, you’ll also have access to HubSpot’s award-winning support via the help tab in your HubSpot portal. This gives you 24/7, 365-day access to support by live chat, email, and phone- directly from HubSpot’s global support team.
In addition, we offer a range of free resources to help you get the most out of HubSpot:
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The HubSpot User Group (HUG) for Education – a friendly community of organisations across the sector using HubSpot. Attend free webinars and training sessions held by our team of specialist HubSpot consultants.
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The HubGem blog – packed with best practices, feature updates, how-to guides, and inspiration for using HubSpot across education and non-profit settings.
If you’d like to explore additional support beyond what’s included in your onboarding plan, just speak to your consultant- we’re always happy to talk through options.